Privacy & Cookie Policy
Last updated
All Finance Group ("we", "us") respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the credit reporting provisions in Part IIIA of the Privacy Act. This policy explains how our website handles your information. When you become a client, our aggregator's privacy policy and our Privacy Disclosure Statement also apply, and we'll give you a copy.
What we collect
Information you give us through enquiry forms, the calculator popup or the credit check form, such as your name, phone, email, date of birth, enquiry details, identity documents and signatures. If you use the credit check, card payments are processed by Stripe — we never see or store your full card number.
Why we collect it
To respond to your enquiry, provide credit assistance, obtain your credit report with your consent, process payments, meet our legal obligations and improve our website.
Who we share it with
Only as needed to provide our services: our credit licensee and aggregator, lenders, credit reporting bodies (with your consent), service providers who host our website and store data (Google Firebase), process payments (Stripe) and send email on our behalf (SendGrid), and where the law requires. Some of these providers may store data outside Australia, including in the United States.
Security
Our website is served only over encrypted HTTPS connections. Forms are protected against spam and tampering, and payment details are handled by Stripe's PCI-DSS certified systems. Documents you upload are sent over encrypted connections and kept in access-restricted Google Cloud (Firebase) storage that the public can't reach; only All Finance Group can access them.
Cookies and analytics
We use essential cookies and browser storage to make forms, payments and your cookie choice work. With your consent, we use Google Analytics (property G-3D6125R2VL) to understand how visitors find us (for example from Google, Facebook or Instagram) and which pages and tools they use. Google Analytics doesn't receive your name, email or phone number from us. If you choose "Essential only", analytics cookies are not set; Google may still receive basic, cookieless signals under Google Consent Mode. You can change your choice at any time with "Cookie settings" in the website footer, or block cookies in your browser.
Access, correction and complaints
You can ask to access or correct the personal information we hold about you, or make a privacy complaint, by contacting us on 0402 597 375 or info@allfinancegroup.com.au. We'll respond within 30 days. If you're not satisfied, see our Complaints page or contact the Office of the Australian Information Commissioner (oaic.gov.au).