Complaints
Last updated
We want to get things right. If you're unhappy with our service, please tell us so we can try to fix it.
1. Contact us first
Call Vikas on 0402 597 375 or email info@allfinancegroup.com.au with "Complaint" in the subject. We'll acknowledge your complaint within one business day where possible and aim to resolve it within 30 days.
2. Our licensee
If we can't resolve it, you can ask for your complaint to be escalated to our credit licensee's internal dispute resolution team. Their details are in our Credit Guide.
3. Australian Financial Complaints Authority (AFCA)
If you're still not satisfied, you can contact AFCA, a free and independent external dispute resolution scheme: afca.org.au, phone 1800 931 678, email info@afca.org.au, GPO Box 3, Melbourne VIC 3001.